Refund Policy

Failed renders

If a video fails for a technical reason, all credits return to your balance automatically. If a photo or word is blocked by safety rules, half of the credits return, rounded up; your first attempt is refunded in full. To prevent abuse, each account can get up to 3 full refunds in 24 hours. After that, failed videos return half.

Refunds on request

Not happy, or changed your mind? Email support@aitrendsvideo.com with your order ID within 14 days of purchase and we will refund the whole credit pack, even if you have already used some of its credits. No questions asked. The remaining credits from that pack are removed from your balance.

Each account gets one no-questions full refund. After that, we refund the unused credits of a pack only.

Contact us before your bank

If a charge looks wrong or you do not recognize it, email support@aitrendsvideo.com before disputing it with your bank. We usually reply within one business day, and a refund from us reaches you faster than a bank dispute.

Quality issues

If a finished video is clearly broken (for example corrupted or missing the face), contact us with the video ID and we will restore the credits after review.

How refunds are paid

Refunds go back to the original payment method through our payment partner and may take 5–10 business days to appear.